Policy
Returns & Refund Policy
- Returns are accepted within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
To request a return, please submit a request through our 'Contact Us' option
Non Returnable Items
- Used items
- Items damaged due to misuse
- Sale items
Shipping Policy
All orders are processed within 1–3 business days (excluding weekends and holidays).
Estimated delivery times:
- Australia: 7–10 business days
- International: 10–15 business days
Please note that delivery times may vary depending on location, customs processing, and peak periods.
ALOVA is not responsible for delays caused by external factors such as customs, weather conditions, or courier disruptions.