Policy

Returns & Refund Policy

  • Returns are accepted within 14 days of delivery
  • Items must be unused, in original condition, and in original packaging

To request a return, please submit a request through our 'Contact Us' option

Non Returnable Items

  • Used items
  • Items damaged due to misuse
  • Sale items

Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery times:

  • Australia: 7–10 business days
  • International: 10–15 business days

Please note that delivery times may vary depending on location, customs processing, and peak periods.

ALOVA is not responsible for delays caused by external factors such as customs, weather conditions, or courier disruptions.